Terms and Conditions
How do I return an item? See separate sections for Instant Snow Powder and Snowfall Machine Items Below FOR ALL INSTANT SNOW POWDER ITEMS: We accept returns of unopened packages of Instant Snow for any reason, as long as they are in clean, resellable condition. You will be refunded the value of your returned item, without any fees or restocking charges. If you received free shipping, the actual cost we paid to ship the item to you will be deducted from your refund. Refunds are credited to the same account that you paid us from (credit card or Paypal). Here are the steps to follow for any Instant Snow Powder return: 1. Email firstname.lastname@example.org and tell us what you want to return and why; please include the order number or any other details that would help us identify your order. 2. We will email you back, usually within 24 hours, and tell you where to send your return. Please repack carefully and send it by any method you choose, but keep a receipt for your return shipment in case it does not reach us. 3. We process returns once a week, and after your return is checked, we will issue a refund as indicated above. Note, your credit card company may not show the credit for a few days, depending on the policy of your bank. Also, you will only be refunded/credited for the item or items in your order that are returned to us. FOR SNOWFALL MACHINES: The Manufacturer of the machines, Global Special Effects, does NOT accept returns except for repair under their 1 year limited warranty. They cannot resell machines once they are used even once. They do offer excellent warranty service from their Alabama manufacturing center as long as the customer follows their return procedures. 1. Call them directly at 256-229-5551 and tell them about the problem you are having. THEY HAVE 24 HOUR TECHNICAL SUPPORT AVAILABLE so be sure to listen to their instructions if you are calling after hours or on weekends. 2. Their Tech support will try to solve your problem or tell you the next step to follow in order to return your machine. 3. All repair issues are handled only by Global Special Effects, not Snowonder. However, if you have an difficulty or concern about your repair, please email email@example.com and we will be glad to assist you. For any questions not covered above, please contact us at any time: firstname.lastname@example.org Thank you PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Snowonder Inc.. The collective work includes works that are licensed to Snowonder Inc.. Copyright 2003, Snowonder Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Snowonder Inc. or purchasing Snowonder Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Snowonder Inc. or to purchase Snowonder Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Snowonder Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
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Limitation of Liability
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Use of Site
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