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Terms and Conditions

How do I return an item? See separate sections for Instant Snow Powder and Snowfall Machine Items Below FOR ALL INSTANT SNOW POWDER ITEMS: We accept returns of unopened packages of Instant Snow for any reason, as long as they are in clean, resellable condition. You will be refunded the value of your returned item, without any fees or restocking charges. If you received free shipping, the actual cost we paid to ship the item to you will be deducted from your refund. Refunds are credited to the same account that you paid us from (credit card or Paypal). Here are the steps to follow for any Instant Snow Powder return: 1. Email info@snowonder.com and tell us what you want to return and why; please include the order number or any other details that would help us identify your order. 2. We will email you back, usually within 24 hours, and tell you where to send your return. Please repack carefully and send it by any method you choose, but keep a receipt for your return shipment in case it does not reach us. 3. We process returns once a week, and after your return is checked, we will issue a refund as indicated above. Note, your credit card company may not show the credit for a few days, depending on the policy of your bank. Also, you will only be refunded/credited for the item or items in your order that are returned to us. FOR SNOWFALL MACHINES: The Manufacturer of the machines, Global Special Effects, does NOT accept returns except for repair under their 1 year limited warranty. They cannot resell machines once they are used even once. They do offer excellent warranty service from their Alabama manufacturing center as long as the customer follows their return procedures. 1. Call them directly at 256-229-5551 and tell them about the problem you are having. THEY HAVE 24 HOUR TECHNICAL SUPPORT AVAILABLE so be sure to listen to their instructions if you are calling after hours or on weekends. 2. Their Tech support will try to solve your problem or tell you the next step to follow in order to return your machine. 3. All repair issues are handled only by Global Special Effects, not Snowonder. However, if you have an difficulty or concern about your repair, please email info@snowonder.com and we will be glad to assist you. For any questions not covered above, please contact us at any time: info@snowonder.com Thank you PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Snowonder Inc.. The collective work includes works that are licensed to Snowonder Inc.. Copyright 2003, Snowonder Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Snowonder Inc. or purchasing Snowonder Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Snowonder Inc. or to purchase Snowonder Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Snowonder Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Snowonder Inc. used in the site are trademarks or registered trademarks of Snowonder Inc.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Snowonder Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Snowonder Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Snowonder Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Snowonder Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Snowonder Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Snowonder Inc. product is mistakenly listed at an incorrect price, Snowonder Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Snowonder Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Snowonder Inc. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Snowonder Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Snowonder Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Snowonder Inc..


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Snowonder Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Snowonder Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Snowonder Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Snowonder Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Snowonder Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Snowonder Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Snowonder Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Snowonder Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Snowonder Inc. in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Snowonder Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Snowonder Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Snowonder Inc., Snowonder Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Snowonder Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Snowonder Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).