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Return Policy
What is Snowonder's Return Policy
  FOR ALL INSTANT SNOW POWDER ITEMS: We accept returns of unopened packages of Instant Snow for any reason, as long as they are in clean, resellable condition. You will be refunded the value of your returned item, without any fees or restocking charges. If you received free shipping, the actual cost we paid to ship the item to you will be deducted from your refund. Refunds are credited to the same account that you paid us from (credit card or Paypal). Here are the steps to follow for any Instant Snow Powder return: 1. Email info@snowonder.com and tell us what you want to return and why; please include the order number or any other details that would help us identify your order. 2. We will email you back, usually within 24 hours, and tell you where to send your return. Please repack carefully and send it by any method you choose, but keep a receipt for your return shipment in case it does not reach us. 3. We process returns once a week, and after your return is checked, we will issue a refund as indicated above. Note, your credit card company may not show the credit for a few days, depending on the policy of your bank. Also, you will only be refunded/credited for the item or items in your order that are returned to us.<br /><br />FOR SNOWFALL MACHINES: The Manufacturer of the machines, Global Special Effects, does NOT accept returns except for repair under their 1 year limited warranty. They cannot resell machines once they are used even once. They do offer excellent warranty service from their Alabama manufacturing center as long as the customer follows their return procedures. 1. Call them directly at 256-229-5551 and tell them about the problem you are having. THEY HAVE 24 HOUR TECHNICAL SUPPORT AVAILABLE so be sure to listen to their instructions if you are calling after hours or on weekends. 2. Their Tech support will try to solve your problem or tell you the next step to follow in order to return your machine. 3. All repair issues are handled only by Global Special Effects, not Snowonder. However, if you have an difficulty or concern about your repair, please email info@snowonder.com and we will be glad to assist you. For any questions not covered above, please contact us at any time: info@snowonder.com Thank you